Terminal arrivals lobby pickup for Hertz at GUM
Hertz at Antonio B. Won Pat International Airport runs directly out of the Main terminal arrivals lobby, so you move from customs to car keys in a few minutes. The desk sits just past the customs hall, before you reach the public exit doors, which keeps everything under one roof and out of the Guam humidity while you sort paperwork.
The rental counters in the arrivals area stay aligned with peak flight banks, mainly overnight and early-morning Guam arrivals, but hours can shift with schedules, so check your specific confirmation. Because all car hire desks cluster together in the same arrivals lobby zone, you can quickly compare lines at Hertz with neighboring brands before you commit to queuing.
Once you finish at the Hertz counter inside the Main terminal, staff direct you to the dedicated rental car parking outside the arrivals side of the building, usually a walk of 2–4 minutes depending on your stall. Cars park in clearly signed bays, and plate numbers or stall codes on your rental jacket match the exact vehicle, so you head straight to the right car without another stop.
Expect standard insurance pitches at the desk and factor in local driving conditions on Guam’s main Route 1 and Route 4 before you decline anything. Fuel policy, mileage caps, and add-ons like GPS or a child seat all print on the contract you sign in the arrivals lobby, so take the extra 60 seconds before you walk out to the lot and fix anything that looks off.
Most inbound flights at GUM cluster around late-night and early-morning waves, so lines at the Hertz arrivals counter can spike right after a big United or Japan Airlines arrival. If your flight lands in that crunch window, send one person from your group straight to the desk while the others handle baggage on carousel collection, so your keys are ready around the time the last suitcase rolls off.
One practical tip: photograph the odometer, fuel gauge, and all four sides of the car in the rental lot before driving away from the Main terminal, and keep those photos timestamped until a few days after you return the vehicle.