Deputy office near the main concourse at ROC
The Monroe County Sheriff Substation sits inside Frederick Douglass Greater Rochester International Airport (ROC), just off the main terminal area, and functions as a working law enforcement post rather than a public lounge or shop. It’s there 24/7 in some capacity, though specific staffed hours aren’t clearly posted, and you’ll notice marked Sheriff vehicles outside the terminal on the departures level.
This isn’t a place to “visit” in the way you’d visit a restaurant or store. The substation supports airport operations, handles reports, and backs up TSA and airport security across all ROC gates. If you lose property, see something suspicious, or have an incident in the parking garage, at the ticket counters, or near baggage claim, officers working through this substation are usually the ones who respond.
If you need them for a non-emergency while you’re inside ROC, use an airport courtesy phone or call the Monroe County Sheriff’s Office non-emergency line listed on the airport’s information boards; for anything urgent, dial 911 and responders route through this unit. They can file reports, document lost items, and coordinate with airlines based at ROC, including the majors like Delta, American, United, JetBlue, and Southwest.
Practical tip: screenshot your boarding pass, keep your ID handy, and know your flight number and approximate time when speaking with deputies from the Monroe County Sheriff Substation; those details speed up any report or follow-up they need to do inside ROC.