Lost your bag at ROC? Start with the Lost and Found Office.
The Lost and Found Office at Frederick Douglass Greater Rochester International Airport handles items left in the terminal and at security, but not airline-checked baggage. For missing checked suitcases from flights on American, Delta, United, Southwest, JetBlue, or Allegiant, you have to contact the airline’s baggage office directly at ROC or use its online form. The airport office focuses on things like laptops, passports, wallets, and jackets left at gates or in public areas.
The office sits in the main terminal area at ROC, past the airline ticket counters but before you reach most restaurant seating and some gate corridors. Items turned in by TSA, cleaning crews, or airport police usually arrive here within 24 hours, so same-day recovery is hit-or-miss. If you lost something on a flight that landed at ROC, it might sit at the gate podium or airline desk for a few hours before anyone walks it over.
Expect to provide a specific flight number, date, and seat number when you contact Lost and Found, along with a detailed description like laptop brand or wallet color. Photo ID is required to pick up passports, driver’s licenses, or government badges. Unclaimed items often stay at the ROC office for several weeks before disposal or donation, but perishable goods and opened liquids usually go out the same day.
Practical tip: before you leave the secure area at ROC, check your seat row, overhead bin, and under-seat space once more; walking back through security to chase the Lost and Found Office can easily add 20–30 minutes to your airport time.