Excess Baggage Company at Heathrow: Bags & Luggage

Shop Overview

Excess Baggage Company is Heathrow’s go-to specialist for bags and luggage—ideal when your suitcase breaks, you’ve shopped too well, or you simply need a smarter carry-on for the flight home. Expect a practical, travel-first assortment rather than fashion-led accessories, with staff used to solving “I need it now” airport problems quickly.

Selection typically focuses on hard-shell and soft-sided suitcases, cabin bags, garment bags, travel backpacks, and protective covers. While brand availability can vary by terminal and season, the emphasis is on reliable, airline-compliant sizes and durability features (smooth rollers, sturdy handles, TSA-style locks). The customer experience is efficient: you’ll be able to compare sizes and capacities in minutes and get advice on what will actually fit your airline’s cabin rules.

What to Buy

• Cabin-size roller cases: The best seller for short trips and tight connections—look for lightweight shells and 4-wheel spinners to reduce carry fatigue.
• Foldable/extra holdalls: Perfect if you’ve added gifts or duty-free and need a second bag that packs down when not in use.
• Protective luggage covers and straps: A smart add-on for protecting new cases and making bags easier to spot on the carousel.
• Travel locks and small accessories: Quick fixes for broken zips, missing locks, or last-minute security requirements.

There aren’t duty-free savings here in the same way you’ll see with World Duty Free (spirits, fragrances, cosmetics), but the value is convenience and avoiding airline charges. Buying a cabin-compliant bag or a collapsible extra bag can be cheaper than paying for overweight/extra baggage at the desk.

Location & Hours

Airport: London Heathrow Airport (LHR), London, United Kingdom. Excess Baggage Company is typically positioned in passenger-heavy areas to serve urgent needs, so you may find it either before security (arrivals/public areas) or after security (departures) depending on the terminal. Use Heathrow’s terminal map/A–Z shop finder on the day, as locations can change.

Directions: If you’re already airside, check the Departures shopping zone after security. If you’ve just landed or are meeting someone, check Arrivals/public landside areas where essentials shops are more common.

• Peak times: Early mornings (first wave of departures) and late afternoons/early evenings (long-haul bank). Allow extra time if you need sizing help.
• Quieter times: Mid-morning to early afternoon on weekdays tends to be calmer.

Shopping Tips

• Know your airline limits: Check cabin-bag dimensions and weight before you buy—rules vary by carrier and ticket type.
• Pack for the scale: If you’re buying a new case because you’re overweight, choose a lighter suitcase and consider a foldable bag to redistribute items.
• Reserve & Collect: Heathrow offers Reserve & Collect across many airport retailers; use it where available to save time and pick up close to your gate.
• Returns/exchanges: Keep receipts and tags. Airport purchases often have time limits and condition requirements for returns—confirm the policy at checkout, especially if you’re connecting.
• Payment: Expect major cards and contactless; Heathrow shops commonly accept GBP and may accept other currencies, but paying in GBP by card typically gives the best exchange rate.