Luggage Point Passenger Services

Gate-side lost property help in Terminal 1

Luggage Point Passenger Services sits in Birmingham Airport Terminal 1, just past the main check-in area, and handles everything from missing bags to broken suitcases. It’s classed as a travel essentials outlet, but the focus here is services rather than souvenirs or snacks. If something goes wrong with your luggage at BHX, this is the desk staff point you toward.

Opening hours broadly follow Terminal 1’s busy schedule, generally covering the first departures around 04:00 through to late-evening arrivals after 22:00, though exact times can shift with the flight programme. You won’t find a price list in the window like a normal shop; costs depend on what you need, from bag wrapping to storage or courier returns. It’s worth asking at the counter before agreeing anything.

Luggage Point in T1 can help trace bags delayed on airlines like Jet2, TUI, easyJet and Emirates, since these all operate from Birmingham. They also handle typical travel issues such as damaged wheels, torn zip pulls, or overweight bag repacking. If you’re already airside and need them, expect to be directed back toward the check-in level landside, so allow at least 20–30 minutes round trip.

Don’t come here expecting phone chargers or neck pillows; choices are limited compared with standard travel shops in Terminal 1’s departure lounge. Treat this as a problem-solver stop, not a browsing break. One practical tip: before you leave the baggage hall, take photos of the barcode tags and your bag, then head to Luggage Point with that in hand if anything is missing or damaged.